How to use Barracuda Assistant

Barracuda Assistant is an AI partner that helps you every day by giving you real-time insight into your data and answering questions about Barracuda products and services.

Use Barracuda Assistant to query your data to get critical, up-to-the-minute insight in your own words.

Barracuda Assistant can give you real-time answers about:

Alerts from all your configured products, including a breakdown by type, severity, and source.
Subscription data, such as serial numbers, trials, activation statuses, the last activation date, and end date of activation.
Product status for all your configured products supported by BarracudaONE.

Barracuda Assistant can only provide information. It can't make changes, updates, or perform write operations.

Like all AIs, Barracuda Assistant may provide inaccurate or incomplete information. We recommend checking responses with the provided source material.

To get the most out of Barracuda Assistant, see Best Practices for Barracuda Assistant .

For legal details, see the Barracuda Trust Center.

To open Barracuda Assistant

In the top right corner, click the Barracuda Assistant button .

If you want to make the Barracuda Assistant part of the window wider or narrower, hover your cursor to the right of the scroll bar. When your cursor turns to a double line with two arrows, hold down the left mouse button and drag to the left to widen or to the right to narrow the Barracuda Assistant section.

To ask Barracuda Assistant a question

Barracuda Assistant can only provide information. It can't make changes, updates, or perform write operations.

Do one of the following:
- Type a question in the Ask your question box.
- Select one of the preset questions below the Ask your question box.
Click the arrow .
Optionally, give feedback on the response.

Barracuda Assistant is only tested in English.

To end a conversation and start a new one

The New Conversation button only appears when there is a conversation in progress. Your current conversation is closed and you can no longer access it.

Click the New Conversation button .

Conversations are stored so you can access and review them later. For more information, see:

To close Barracuda Assistant

When you close Barracuda Assistant, your current conversation is preserved. The next time you open Barracuda Assistant, the conversation opens.

Click the Close button .