Best Practices for Barracuda Assistant

How to use Barracuda AssistantPreview

Best Practices

Make the most of your interactions with Barracuda Assistant by following these best practices:

• When asking about billing, subscriptions, and activation, ask concise questions specifying the product, account, and/or serial number.

• Barracuda Assistant can only provide information. It can't make changes, updates, or perform any write operations.

• When asking about alerts, the alerts count is limited to 15,000. The maximum alerts Barracuda Assistant can show is 15,000 in the past 30 days.

  Barracuda Assistant works best with short questions, so keep your requests focused. Requests are limited to 512 characters, including spaces and punctuation.

• Barracuda Assistant focuses on security and Barracuda products and can’t give information about other topics.

• Don’t include code or sensitive information in your requests. Giving sensitive info to any AI, including Barracuda Assistant, is a security risk. Sensitive info includes credit card details, legal statements, and government identification numbers.

• Each conversation has an interaction limit. If you hit the limit, you can continue right away, but you’ll have to start a new conversation.

• If you make 40 requests in an hour, Barracuda Assistant will take a break before you can start a new conversation.