Requesting features for Barracuda applications with Bailey
You can submit product feature requests directly through Bailey. Your feature requests are collected and the Product Management team, reviews, prioritizes, and tracks them if they are added to the product roadmap. Other users can view and vote on the potential new feature, and you can do the same to other new feature requests.
You can submit feature requests for all Barracuda products.
Requesting a new feature is not a guarantee that Barracuda Networks will add the feature. See the bottom of this article for additional legal information.
Requests that include the following are automatically rejected:
Harmful content
Malicious code or scripts
Inappropriate language
Spam
Requesting new features
Requirements/Best Practices
Your feature request description must be at least 15 characters long. Bailey prompts you for more detail if your initial description is too short.
You can create up to 10 ideas per hour.
Best Practices
Include as much information as possible about:
What you want to accomplish
Why this feature would be useful
How you would use it
The more detail you provide, the better the Product Management team can understand and prioritize your request.
When submitting feature requests or comments:
Don't include sensitive business information
Don't include proprietary data or trade secrets
Don't include customer names or identifying information
Don't include security vulnerabilities or exploits
If you need to share sensitive information about a feature request, contact your Customer Success Manager or Support team directly.
You can submit a feature request when Bailey determines that a feature you're asking about isn't currently available in the product.
Usually, you request a new feature if you ask Bailey how to do something and Bailey responds that the feature isn’t available. From there, Bailey helps you through the process of creating a trackable feature request.
The process for requesting a new feature is the following:
Ask Bailey to create a new feature request.
Bailey generates a clear title and description based on your request.
Your submission enters a review queue. It isn't visible to other users until it is reviewed.
The Product Management team reviews and approves or rejects your request.
Other users vote and comment on your request.
To request a new feature
In Bailey, ask about a feature you'd like to see. For example, "I want to add a custom MCP server to Bailey. I want to use Confluence and make sure Bailey knows about my Confluence docs."
Bailey checks if the feature is available.If the feature isn't available, Bailey offers to help you submit a feature request.
Bailey also checks for similar existing requests.If no existing requests match your needs, create a new feature request.
Review the suggested title and description Bailey generates based on your input.
Specify which product your feature request applies to (for example, Bailey, XDR, Email Security).
After you submit, you receive a confirmation message.
If your feature request is rejected
If Bailey rejects your feature request:
Ensure your description is at least 15 characters long.
Provide more specific details about what you want and why.
Avoid generic requests; be as detailed as possible.
Additional information
Ideas submitted to Barracuda for product enhancements, feature requests, inputs provided to Bailey, idea voting activity, and related information, are considered Feedback under the Barracuda Legal Terms and Conditions. By submitting any Feedback, you provide Barracuda with all rights to the idea including all intellectual property rights. Barracuda will not compensate you for this Feedback.
Product feature idea information and any related roadmaps are provided for informational purposes only. Any new product features, releases, or related products and services will be provided at Barracuda’s discretion. New feature requests, ideas, and roadmap information do not modify the contractual relationship between Barracuda and its customers. You should not rely on this information for making purchasing decisions.